Wed 19 June 2024 9:00 AM - 12:30 PM
Practice manager's toolkit for growth – part 1
With the well known shortage of dentally trained team members, hiring training and retaining team members is pivotal for today’s dental practice. Start with the foundations of getting the practice culture right. Understand hiring systems, how to train clinical staff and enhance customer service skills.
Learn how to:
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design and implement a program to grow a positive practice culture that team members love and never want to leave
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ensure you get the right person for the position by learning robust hiring systems
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use of new technology to help train your team
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develop a set of customer service standards that can be implemented immediately at your practice.
Presented by Dr Toni Surace
CPD hours: 3 Non-clinical hours
RSVP by 12/06/2024.
Stay COVIDSafe at ADAVB events.
Please note: Photographs may be taken at this event and may be used on the ADAVB website, social media or publications to promote ADAVB events and ADAVB membership. Please advise us if you do not wish to be photographed.
Schedule
Speakers
Dr Toni Surace 
Dr Surace graduated from Melbourne University in 1995 and is an international presenter, high performance coach, trainer and author. Dr Surace is the Managing Director of Momentum Management, where she works with dentists across Australia helping them become more efficient, more organised and improve their communication with patients and their teams. She also teaches leadership and confidence.
Dr Surace has a background in positive psychology and emotional intelligence combined with neurolinguistic programming. She uses her skills to help dentists become more resilient, handle stress, and achieve a good balance of work and life. Dr Surace is a huge advocate of mental health in the dental profession. After suffering her own personal battles with mental health, she is very open to discuss coping mechanisms, and to bringing awareness to the signs and symptoms of mental health disease.
